LUNARA FREQUENTLY ASKED QUESTIONS
General Questions
Q: Is Lunara a real company?
A: Yes! Lunara is a South African beauty and wellness brand run by me, Pabz10. I'm based in South Africa and ship throughout the country.
Q: How do I know my order is safe?
A: Your payment is processed through Shopify, one of the world's most secure payment platforms. Your data is encrypted and protected.
Q: Can I return products?
A: Yes! We offer a 30-day return guarantee on unopened products.
About Our Products
Q: Are Lunara products vegan/cruelty-free?
A: Our body butters and wellness products are made with natural ingredients. WhatsApp me for specific details!
Q: Do you use natural ingredients?
A: Yes! We use premium ingredients like Shea Butter, plant oils, and essential oils. We avoid harsh chemicals whenever possible.
Q: Are Lunara products suitable for sensitive skin?
A: Most of our products are gentle enough for sensitive skin. However, I recommend doing a patch test first. If you have specific skin concerns, WhatsApp me before ordering.
Q: How should I store my body butter?
A: Keep in a cool, dry place away from direct sunlight. You can keep it in the fridge for an extra cooling sensation!
Q: How long does a 250ml body butter last?
A: With regular use, approximately 4-6 weeks depending on how often you use it.
Shipping & Delivery
Q: How long does delivery take?
A: Standard delivery is 2-5 business days depending on your location. Gauteng is fastest (2-3 days).
Q: Do you offer free shipping?
A: Yes! Free delivery on orders over R500.
Q: Can I track my order?
A: Absolutely. Once your order ships, you'll receive a tracking number via email.
Q: What if my package is lost or damaged?
A: Contact me immediately with your tracking number and photos. We'll arrange a replacement or refund.
Payments & Security
Q: What payment methods do you accept?
A: Credit cards, debit cards, and other methods available through Shopify checkout.
Q: Is my payment secure?
A: Yes. We use Shopify's encrypted payment system. Your information is never stored on our servers.
Q: Will I be charged extra fees?
A: No hidden fees. You'll see the total at checkout before you pay.
Contact
Q: How do I contact Lunara?
A: Email: pabij01@gmail.com
Still have questions? Email or WhatsApp me! I respond within 24 hours and love chatting with customers. 💕